Terms & Conditions of Sale

The details of each specific service and the terms of delivery associated with it are described on each page of the website and delivered in accordance with these terms. You should review those terms in detail before purchasing. Core Service Terms & Conditions can be found at www.greenpaw.org.uk/service-t-c.

If you purchase as a consumer, rather than a business, then should you change your mind following your purchase you are entitled to a refund within the first 14 days. Should you receive any element of the service prior to requesting a refund then any refund will be issued pro-rata for the services provided. 

For Classes (Puppy Life Skills and How to Train Your Dog), if you wish to cancel your spot after 14 days from purchase and before 21 days in advance of your class start date, you will be refunded your fee less the incurred payment processing costs (between 1.4 - 2.9% + 20p) and an admin charge of £5. If you cancel your spot between 21 days and 72 hours prior to the class start date, you will be refunded 50% of your fee. Any spot cancelled with less than 72 hours will not be eligible for a refund. 

Terms of cancellation for classes (plain English):

• You can cancel within 14 days of purchase for a full refund.
• If you cancel after 14 days but at least 21 days before your class starts, you'll get a refund minus payment processing fees (1.4–2.9% + 20p) and a £5 admin fee. Places can be transferred to a new dog free of charge so long as the dog fulfils all class criteria.
• If you cancel between 21 days and 72 hours before the class starts, you'll get 50% of your fee refunded. Places can be transferred to a new dog free of charge so long as the dog fulfils all class criteria.
• If you cancel less than 72 hours before the class starts, no refund will be given and your place cannot be transferred to a new dog.

We take pride in our Green Paw Online Memberships and the positive experiences they bring to our clients. When you purchase any Online Membership, you are acquiring access to exclusive digital content and resources. Upon completing your payment, you will receive membership details via email and/or be directed to a webpage with login information. Ensure that you choose the right membership to suit your requirements as instant access means refunds are not applicable once you have logged in. Your standard statutory rights for refunds remain unaffected.

It is important to note that all intellectual property rights for both customised and non-customised products and services are reserved by us. While you can use the membership digitally or print materials for personal use, copying, distributing, adapting, editing, or sharing with third parties is strictly prohibited.

If you encounter any issues with accessing your membership or downloading content, please contact us at info@greenpaw.org.uk, indicating 'Membership Query' in the subject field.

Cancellation Policy for Online Membership

You are allowed to cancel your online membership within the first 14 days from the date of purchase for a full refund providing you have not yet used your membership details to sign into the Membership Site.

Beyond 14 Days

After the initial 14 days, no refunds will be issued. However, you can cancel your membership at any time, and access to the membership content will be available until the end of the paid billing period.

Refund Process

Refunds will be processed within 7 working days of the cancellation request. The refund will be issued using the same payment method used for the original purchase.

Auto-Renewal

Memberships involve auto-renewal.

Cancellation Process

To cancel, please contact us at info@greenpaw.org.uk, indicating 'Membership Cancellation’ in the subject field. Cancellations must be sent 3 working days prior to your next auto-renewal, else the cancellation will be applied to the following renewal date. Access to the membership content will be available until the end of the paid billing period.

We are also proud of our Green Paw Digital Downloads and the results which our clients achieve from them. If you buy any Digital Material, you are purchasing a digital PDF file which you will receive via email automatically and/or you will be directed to a webpage containing the download link once your payment has been processed. You can then download and save to your device. As you receive this file instantly you will not be entitled to receive a refund so do check that you are purchasing the correct product or service to meet your needs. Your other statutory rights to a refund remain in place in the usual way. 

Please be advised that we reserve all rights to our intellectual property for both our customised and non-customised products and services. This means that whilst you are free to use the download digitally or print out a copy for personal use you are not permitted to copy, distribute, adapt, edit or share any of our products with third parties.

Should you have any problems with downloading your file or be unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to info@greenpaw.org.uk.

Should you consider that you have grounds to obtain a refund which are not set out above you should email info@greenpaw.org.uk to set out your refund request. 

All refunds are provided in accordance with your statutory rights. 

VWe take care to make Our Website safe for you to use.

Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

No Guarantees

Green Paw does not guarantee specific results or outcomes from the use of your digital products or memberships. Results may vary based on individual efforts and circumstances.

Accuracy of Information

Whilst we strive for accuracy, we do not warrant that the information provided in our digital products or memberships is error-free, complete, or up-to-date.

Technical Issues

Occasional technical issues may occur, affecting the accessibility or functionality of our digital products or membership platform. Please email info@greenpaw.org.uk with any issues.

Third-Party Services

Our digital products and/or memberships involve third-party services or content, we are not responsible for the quality, accuracy, or legality of those third-party elements.

Changes to Terms

We reserve the right to modify our Terms and Conditions of Sale and inform customers that any changes will be effective immediately upon posting. Please review the terms regularly.

Intellectual Property

We hold all rights to the intellectual property associated with our digital products and memberships. While you can use the membership digitally or print materials for personal use, copying, distributing, adapting, editing, or sharing with third parties is strictly prohibited without express written permission.

Limitation of Liability

We are not liable for any damages arising from the use or inability to use our digital products or memberships, the extent of our liability is limited to the purchase price paid for the product or membership.

User Responsibility

All customers are responsible for their actions, the way they use our products, and the security of their login credentials for membership access.

These terms and any claim or dispute arising in relation to any purchase will be governed by English law. You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.