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Training Services Terms & Conditions

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Thank you for choosing to use my services. By making a booking for services you are deemed to agree to these terms and conditions (the Terms and Conditions).


About me

I, Phili Webb, am a sole trader working under the business name Green Paw Sustainable Pet Services ("Green Paw")

Techniques and Handling Methods

The training techniques and behaviour modification methods that I use are designed to be kind, fair, force-free and non-aversive. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device that I deem to be unacceptable) are not to be used.

Payment, Refunds and Cancellations

Single Sessions

For 'Pay Per Session's, 100% payment is due on confirmation of booking. Where this is converted to a Training Programme, this fee is subtracted from the first Programme invoice. 


Initial 50% of the total fee to be paid on confirmation of booking or agreed conversion from a single session. 

Final 50% to be paid after half the sessions have been delivered. 

Additional sessions to be paid in advance in blocks of 1-4 as agreed.

If you wish to cancel your package at any time after your purchase (including if you are part-way through a multi-session package), you will be refunded based on a calculation of the proportion of allocated time already used, less the incurred payment processing costs (between 1.4 - 2.9% + 20p) and an admin charge of £25.

Cancellations, re-arranged bookings and refunds in circumstances outside the statutory 14 day cancellation period are subject to the following conditions:

  • more than 72 hours' notice = full refund (less payment processing costs) or
    free to re-arrange session at no extra cost

  • less than 72 hours' notice = no refund for cancellations or re-arranged sessions

Cases where you have not arranged access to your dog for the agreed appointment will be considered cancellation with less than 72 hours' notice. 

In the event that I have to cancel a session with you due to unforeseen circumstances, such as illness/ emergency, I will make every effort to reschedule your session to another mutually convenient time. If this is not possible, I will refund you for the cost of that particular session.

You will not have the right to cancel a contract where the services (in terms of the time spent travelling to sessions, working with you in person or online) have been fully performed.

Health, Vaccinations & Injury

All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites.  We advise that owners should consult their veterinary professional with regard to such issues.  There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs.  It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Green Paw accepts no responsibility for the potential or actual exposure of dogs to disease.  If an owner chooses not to routinely vaccinate their dog/ puppy (for example because they are choosing titre testing or using homeopathic nosodes), this is entirely the choice of the owner and is a decision made at their own risk. In addition, we advise you ensure your dog has not eaten in the hour before  any exercise or play to ensure sufficient time to digest food. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).

During the course of normal play any dog may sustain injuries. Green Paw offer services where dogs co-mingle and although this activity is carefully monitored to avoid injury; scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision. In these cases, you are responsible for the full cost of treatment of any injuries or illness that your incurs during the delivery of a service , together with any associated costs e.g. call-out charges. Exception only in cases where due diligence has not been followed. 


You authorise Phili Webb to seek such veterinary advice and/or treatment as she deems necessary; where possible this will be carried out by your usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency). You agree to pay all such costs immediately upon pick-up of your dog, or by agreement with the Veterinary Surgery. Green Paw will take all reasonable steps to contact you prior to delivery of treatment except where life is at risk.

You agree to notify Green Paw immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of your dog that has potential to cause harm to any other dog or individual.

By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease or injury. Please advise me in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc) or if any bitch has come into season.  Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations).  If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc. 

Engagement and Commitment

By consulting with Green Paw with regard to your dog’s training, you agree to fully engage with the process to the best of your ability and understand that any changes will involve commitment and consistency. It is not possible (or ethical) for me to guarantee a specific outcome in terms of your dog’s behaviour.

You understand that instances where Phili Webb directly handles your dog they will respond to her, and that your dog may not initially respond as reliably to you.

To ensure your dog’s response to you, you agree:

  • To ensure understanding and to apply the basic principles of training as described and demonstrated in any Private Tuition or Owner Inputs

  • To use the cues (commands) supplied by Phili Webb

  • To source and use equipment essential for the behaviour, as advised by Phili Webb

  • To practice with the dog daily (on average 15 minutes a day, 5+ days a week)

  • To integrate training into daily life (as described by Phili Webb and in the issued write ups) to support behaviour goals

  • To follow training and management advice as given by Phili Webb

Privacy and Marketing

Photographs of your dog may, with your permission, be taken.  Such photos may be used by us for record keeping and/ or marketing purposes.  If you do not wish for photographs of you and/ or your dog to be taken, used or shared, please just let us know.  Any written feedback (eg. by email or on feedback forms) may be used for marketing purposes (for example, posted on the website).  Only the first name of the person will be used as identification.  If you are not happy for us to use your feedback in this way, please just let us know.  Permission must be granted by us before any photography or videography of training/ behaviour sessions with us takes place.  You can view our full privacy policy by clicking on the link available in the footer of our website or we are happy to provide a copy on request.

Disclaimers, Security and Waiver of Liability

You understand that working with dogs and modifying behaviour poses a risk of injury. You agree to ensuring that necessary steps are taken at all times to prevent injury to yourself, your dog(s) and others, including the use of a muzzle and avoidance of situations that might trigger behaviour. You agree to indemnify and hold harmless Phili Webb against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog(s).  You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of Phili Webb.

You understand that services which require a dog to be off lead, including Recall programmes and off lead Walking where agreed, pose a risk to your dog and/or other parties due to your dog's behaviour. Green Paw agrees to exercise all reasonable and due care to prevent injury or death to your dog when walking off the lead – however in the event of injury/death except those caused by reckless acts on the part of Green Paw, Green Paw will not be held liable for such injury/death of any dog as a result of off lead walking. You agree to release Green Paw from all liability should your dog become lost, injured or otherwise harmed which may result from your dog being walked off the lead.

Green Paw warrants to keep safe and confidential all keys, remote control entry devices, access codes and personal information and to return same to you at the end of the delivered services or immediately upon demand. You agree that Green Paw is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with your dog, and you agree to indemnify Green Paw in full against any liability arising from loss or damage to your house/property or its contents, in present and future circumstances. Exception only in cases where due diligence has not been followed.

Referral Benefits

Referral benefits come into play once a contract has been signed with the referred parties. Referral benefit of 5% off all future repeat Training custom is only available to the person(s) who made the referral. 5% referral benefit is available to clients of Dog Training programmes only.

5% referral benefits are not transferrable to other Green Paw Services.

All Clients booking Training Services from 28th April 2023 onwards are deemed to agree to these terms and conditions (the Terms and Conditions). No variation of these Terms and Conditions will have effect unless confirmed by Green Paw in writing.

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